Yes. If you would like to return any of your purchases we accept returns for 15 days after the date of delivery. We ask that you let us know within the first 3 days that you intend to return the product and it should be returned in the condition that you received it. If you could include your order number and reason for return inside the box, this will help us to process your refund quickly and properly. You should receive a full refund within seven working days.
Unfortunately, we are unable to pay for the cost of returning an item for you. We also ask that you use a recorded delivery service to return the items as we will not be able to process the return should the products go missing in transit.
If your plants arrive in a poor condition, please let us know as soon as possible and within 3 days of receiving the order as this will help us to deal with your damaged order properly. If your plants are not up to scratch, please email us a photograph of the plant so we can send it over to our plant experts to improve our service and prevent the same damage from occurring in the future.
Please bear in mind that the condition and look of plants may differ throughout the year so, if you choose a deciduous shrub in the winter, it will look pretty bare when you receive it! This doesn’t mean the plant is dead or in poor condition, it’s just out of season and the plant will continue to grow once the weather warms up. Perennial plants are unlikely to show above soil level in a pot during the winter.
If you are concerned about your plants, please let us know and email us a photograph so we can pass it over to our plant experts so that they can assess whether there is a problem.