Supporting British Growers

Returns Policy

  1. Introduction
    1. We understand that from time to time you may wish to return a product to us.
    2. We have created this policy to enable you to return products to us in appropriate circumstances.
    3. This policy shall apply to all of our customers, irrespective of their geographical location.
    4. This policy shall apply to all orders submitted through our website, phone or email.
    5. This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
  2. Returns
    1. If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
      1. we receive the returned product within 15 days following the date of dispatch of the product to you;
      2. we receive a notification of intent to return within 3 days following the date of delivery of the product to you;
      3. we receive the product in the condition you received it in;
      4. you comply with the procedure set out in this policy in relation to the return of the product; and
      5. none of the exclusions set out in this policy apply.
  3. Grow Guarantee
    1. If a product includes a grow guarantee identified by a Grow Guarantee Icon displayed in the product’s listing, you shall be entitled to a replacement o refund in accordance with this policy if:
      1. we receive a photo and description identifying the issue
      2. you comply with the procedure set out in this policy in relation to the return of the product; and
      3. none of the exclusions set out in this policy apply.
    2. A refund or replacement will not be given if we deem the product to have received improper horticultural care including, but not limited to:
      1. Under or over watering
      2. Pest damage
      3. Disease damage
      4. Deliberate or accidental damage
  4. Returns procedure
    1. In order to take advantage of your rights under this policy, you must contact us to notify of a return and your preferred method of return.
    2. Products returned under this policy must be sent by Recorded Delivery by the courier of your choice to Plants for all Seasons LTD, Ravensworth Nurseries, Richmond, DL11 7HA
    3. You will be responsible for paying postage costs associated with returns under this policy.
    4. Include the order number and reason for return inside the box;
  5. Exclusions
    1. The following types of product may not be returned under this policy:
      1. any product made to your specification;
      2. any product made to order; or
      3. any product personalised or adapted for you;
  6. Replacements & Refunds
    1. We will give you a replacement or refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
    2. We will not refund to you the original delivery charges relating to the returned product.
    3. We will not refund to you any costs you incur in returning the product to us.
    4. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
    5. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
  7. Improper returns
    1. If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
      1. we will not refund the purchase price or exchange the product;
      2. we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
      3. if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
  8. Our details
    1. This website is owned and operated by Plants for all Seasons Ltd.
    2. Our principal place of business is at Admirals Yard, Rotherside Road, Sheffield S21 4HL.
    3. You can contact us:
      1. by post, using the postal address given above;
      2. using our website contact form;
      3. by email, using the email address published on our website from time to time.

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