Exclusively grown in Britain

Returns & Refunds

We always hope that you’re thrilled with your purchase. However, in the event that you’re not, our returns policy will provide full peace of mind.

You can view our full returns policy on our policies page, or click here.

Policy in Summary

1. Tell us within 3 days if you intend to return the plant or product

2. Return the plant or product to us within 15 days

3. You must pay for recorded delivery by a courier of your choice

4. We must receive the plant or product in the condition you received it in

5. We will replace or refund you the full value of the plant or product

Grow Guarantee Returns

If your plant is covered by our Grow Guarantee, here is a summary of our additional policy.

 

1. Plants covered are identified by our Grow Guarantee icon in the plant listing

 

2. Send us a photo and brief description of the issue

 

3. Our experts will assess the information for refund or replacement eligibility

 

4. We will replace or refund you the full value of the plant or product

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