Our Process

Notify Us By Email

Tell us within 3 days if you intend to return the plant or product.

Return the Plants

Return the plant or product to us within 14 days of delivery.

Recorded Delivery

Please pay for recorded delivery by a courier of your choice.

Plant Condition

We must receive the plant or product in the condition you received it in.

Replacement or Refund

We will replace or refund you the full value of the plant or product.

Assess & Learn

Every return goes through a thorough inspection to ensure we learn from any issues.

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