Plants for all Seasons Policies

Our Policies

  1. Introduction
    1. We understand that from time to time you may wish to return a product to us.
    2. We have created this policy to enable you to return products to us in appropriate circumstances.
    3. This policy shall apply to all of our customers, irrespective of their geographical location.
    4. This policy shall apply to all orders submitted through our website, phone or email.
    5. This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
  2. Returns
    1. If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
      1. we receive the returned product within 30 days following the date of dispatch of the product to you;
      2. we receive a notification of intent to return within 3 days following the date of delivery of the product to you;
      3. we receive the product in the condition you received it in, in it's original packaging. Note we are unable to provide return packaging regardless of fault;
      4. you comply with the procedure set out in this policy in relation to the return of the product; and
      5. none of the exclusions set out in this policy apply.
      6. this is a non perishable product only.
  3. Grow Guarantee
    1. If a product includes a grow guarantee identified by a Grow Guarantee Icon displayed in the product’s listing, you shall be entitled to a replacement or refund in accordance with this policy if:
      1. we receive a photo and description identifying the issue
      2. you comply with the procedure set out in this policy in relation to the return of the product; and
      3. none of the exclusions set out in this policy apply.
    2. A refund or replacement will not be given if we deem the product to have received improper horticultural care including, but not limited to:
      1. Under or over watering
      2. Pest damage
      3. Disease damage
      4. Deliberate or accidental damage
  4. Returns procedure
    1. In order to take advantage of your rights under this policy, you must contact us to notify of a return and your preferred method of return.
    2. Products returned under this policy must be sent by Recorded Delivery by the courier of your choice to Plants for all Seasons LTD, Chris Eley Produce, Kellet Gate, Low Fulney, Spalding PE12 6EH
    3. You will be responsible for paying postage costs associated with returns under this policy.
    4. Include the order number and reason for return inside the box;
  5. Exclusions
    1. The following types of product may not be returned under this policy:
      1. any perishable product including live plants;
      2. any product made to your specification;
      3. any product made to order; or
      4. any product personalised or adapted for you;
  6. Replacements & Refunds
    1. We will give you a replacement or refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
    2. We will not refund to you the original delivery charges relating to the returned product.
    3. We will not refund to you any costs you incur in returning the product to us.
    4. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
    5. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
  7. Improper returns
    1. If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
      1. we will not refund the purchase price or exchange the product;
      2. we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
      3. if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
  8. Our details
    1. This website is owned and operated by Plants for all Seasons Ltd.
    2. Our principal place of business is at 33 Admirals Yard, Low Road, Leeds LS10 1AE
    3. You can contact us:
      1. by post, using the postal address given above;
      2. using our website contact form;
      3. by email, using the email address published on our website from time to time.

 

  1. Introduction
    1. We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.
    2. This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.
    3. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
    4. Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
    5. In this policy, "we", "us" and "our" refer to Plants for all Seasons Ltd. For more information about us, see Section 18.
  2. How we use your personal data
    1. In this Section 2 we have set out:
      1. the general categories of personal data that we may process;
      2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
      3. the purposes for which we may process personal data; and
      4. the legal bases of the processing.
    2. We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
    3. We may process your website user account data ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business
    4. We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    5. We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    6. We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
    7. We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The source of the transaction data is you and/or our payment services provider. The transaction data may be processed for the purpose of supplying the purchased goods and/or services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; providing that, if you are not the person contracting with us, the legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
    8. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is our legitimate interests, namely communications with our website visitors and customers.
    9. We may process information contained in or relating to any communication that you send to us ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The communication data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely communications with our website visitors and customers and the proper administration of our website and business.
    10. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
    11. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
    12. In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  3. Providing your personal data to others
    1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
    2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
    3. Your personal data held in our website database will be stored on the servers of our hosting services providers.
    4. Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
    5. We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.
    6. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  4. Retaining and deleting personal data
    1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    3. We will retain your personal data as follows:
      1. usage data will be retained for a minimum period of 12 months following the date of collection, and for a maximum period of 24 months following that date;
      2. account data will be retained for a minimum period of 12 months following the date of closure of the relevant account, and for a maximum period of 24 months following that date;
      3. publication data will be retained for a minimum period of 12 months following the date when the relevant publication ceases to be published on our website or through our services, and for a maximum period of  24 months following that date;
      4. enquiry data will be retained for a minimum period of 12 months following the date of the enquiry, and for a maximum period of  24 months following that date;
      5. customer relationship data will be retained for a minimum period of 12 months following the termination of the relevant customer relationship, and for a maximum period of  24 months following that date;
      6. transaction data will be retained for a minimum period of 12 months following the date of the transaction, and for a maximum period of  24 months following that date;
      7. notification data will be retained for a minimum period of 12 months following the date that we are instructed to cease sending the notifications, and for a maximum period of  24 months following that date (providing that we will retain notification data insofar as necessary to fulfil any request you make to actively suppress notifications);
      8. communication data will be retained for a minimum period of 12 months following the date of the communication in question, and for a maximum period of  24 months following that date; and
    4. Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  5. Security of personal data
    1. We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
    2. We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
    3. The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.
    4. Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
    5. You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
    6. You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
  6. Your rights
    1. In this Section 6, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
    2. Your principal rights under data protection law are:
      1. the right to access - you can ask for copies of your personal data;
      2. the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
      3. the right to erasure - you can ask us to erase your personal data;
      4. the right to restrict processing - you can ask use to restrict the processing of your personal data;
      5. the right to object to processing - you can object to the processing of your personal data;
      6. the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
      7. the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
      8. the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
    3. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
    4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
    5. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
    6. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
    7. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
    8. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
    9. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
    10. To the extent that the legal basis for our processing of your personal data is:
      1. consent; or
      2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

        and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
    11. If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
    12. To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
    13. You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 6.
  7. Third party websites
    1. Our website includes hyperlinks to, and details of, third party websites.
    2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
  8. Personal data of children
    1. Our website and services are targeted at persons over the age of 18.
    2. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
  9. Updating information
    1. Please let us know if the personal information that we hold about you needs to be corrected or updated.
  10. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
  11. Cookies that we use
    1. We use cookies for the following purposes:
      1. authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website;
      2. shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website;
      3. personalisation - we use cookies [to store information about your preferences and to personalise our website for you;
      4. security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
      5. advertising - we use cookies [to help us to display advertisements that will be relevant to you;
      6. analysis - we use cookies to help us to analyse the use and performance of our website and services; and
      7. cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
  12. Cookies used by our service providers
    1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    2. We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.
    3. We publish Google AdSense advertisements on our website, together with advertisements from the following advertisers and advertising networks that are distributed by Google. The advertisements may be personalised to reflect your interests. You can opt out of Google's personalised advertising by visiting https://www.google.com/settings/ads and you can opt out of third party cookies use for personalised advertising by visiting http://www.aboutads.info. You can review Google's privacy policy at https://policies.google.com/privacy.
    4. We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalise Facebook advertisements and to analyse the use of our website. To find out more about the Facebook pixel and about Facebook's use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook's use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217.
  13. Managing cookies
    1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
      1. https://support.google.com/chrome/answer/95647 (Chrome);
      2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
      3. https://help.opera.com/en/latest/security-and-privacy/ (Opera);
      4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
      5. https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
      6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.
  14. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
    3. We may notify you of significant changes to this policy by email.
  15. Our details
    1. This website is owned and operated by Plants for all Seasons Ltd.
    2. We are registered in England and Wales under registration number 12374437, and our registered office is at 33 Admiral’s Yard, Low Road, Leeds, LS10 1AE
    3. Our principal place of business is at 33 Admiral’s Yard, Low Road, Leeds, LS10 1AE.
    4. You can contact us:
      1. by post, to the postal address given above;
      2. using our website contact form;
      3. by email, using the email address published on our website.

 

  1. Introduction
    1. These terms and conditions shall govern your use of our website.
    2. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
    3. If you register with our website or make a purchase on our website, we will ask you to expressly agree to these terms and conditions.
    4. You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
  2. Copyright notice
    1. Copyright (c) 2020 Plants for all Seasons Ltd.
    2. Subject to the express provisions of these terms and conditions:
      1. we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
      2. all the copyright and other intellectual property rights in our website and the material on our website are reserved.
  3. Permission to use website
    1. You may:
      1. view pages from our website in a web browser;
      2. download pages from our website for caching in a web browser;
      3. print pages from our website;
        subject to the other provisions of these terms and conditions.
    2. Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
    3. You may only use our website for your own personal and business purposes; you must not use our website for any other purposes.
    4. Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
    5. Unless you own or control the relevant rights in the material, you must not:
      1. republish material from our website (including republication on another website);
      2. sell, rent or sub-license material from our website;
      3. show any material from our website in public;
      4. exploit material from our website for a commercial purpose; or
      5. redistribute material from our website.
    6. Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.
    7. We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
  4. Misuse of website
    1. You must not:
      1. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;
      2. use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
      3. hack or otherwise tamper with our website;
      4. probe, scan or test the vulnerability of our website without our permission;
      5. circumvent any authentication or security systems or processes on or relating to our website;
      6. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
      7. impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);
      8. decrypt or decipher any communications sent by or to our website without our permission;
      9. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
      10. access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
      11. use our website except by means of our public interfaces;
      12. violate the directives set out in the robots.txt file for our website;
      13. use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or
      14. do anything that interferes with the normal use of our website.
    2. You must not use data collected from our website to contact individuals, companies or other persons or entities.
    3. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
  5. Products
    1. The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.
    2. We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
    3. Prices stated on our website may be stated incorrectly.
    4. The sale and purchase of products through our website will be subject to terms and conditions of sale, and we will ask you to agree to the terms of that document each time you make a purchase on our website.
    5. Any product reviews that you submit for publication on our website shall be subject to the terms of Section 9 and Section 10.
  6. Registration and accounts
    1. To be eligible for an account on our website under this Section 6, you must be resident or situated in the United Kingdom.
    2. You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
    3. You must not allow any other person to use your account to access the website.
    4. You must notify us in writing immediately if you become aware of any unauthorised use of your account.
    5. You must not use any other person's account to access the website, unless you have that person's express permission to do so.
  7. User login details
    1. If you register for an account with our website, we will provide you with a user ID and password.
    2. Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.
    3. You must keep your password confidential.
    4. You must notify us in writing immediately if you become aware of any disclosure of your password.
    5. You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
  8. Cancellation and suspension of account
    1. We may:
      1. suspend your account;
      2. cancel your account; and/or
      3. edit your account details,
        at any time in our sole discretion with or without notice to you.
    2. We will usually cancel an account if it remains unused for a continuous period of 18 months.
    3. You may cancel your account on our website using your account control panel on the website.
  9. Our rights to use your content
    1. In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
    2. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
    3. You grant to us the right to sub-license the rights licensed under Section 9.2.
    4. You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.
    5. You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
    6. You may edit your content to the extent permitted using the editing functionality made available on our website.
    7. Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
  10. Rules about your content
    1. You warrant and represent that your content will comply with these terms and conditions.
    2. Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
    3. Your content, and the use of your content by us in accordance with these terms and conditions, must not:
      1. be libellous or maliciously false;
      2. be obscene or indecent;
      3. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;
      4. infringe any right of confidence, right of privacy or right under data protection legislation;
      5. constitute negligent advice or contain any negligent statement;
      6. constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
      7. be in contempt of any court or in breach of any court order;
      8. be in breach of racial or religious hatred or discrimination legislation;
      9. be blasphemous;
      10. be in breach of official secrets legislation;
      11. be in breach of any contractual obligation owed to any person;
      12. depict violence[ in an explicit, graphic or gratuitous manner;
      13. be pornographic, lewd, suggestive or sexually explicit;
      14. be untrue, false, inaccurate or misleading;
      15. consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
      16. constitute spam;
      17. be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
      18. cause annoyance, inconvenience or needless anxiety to any person.
  11. Report abuse
    1. If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.
    2. You can let us know about any such material or activity by email.
  12. Limited warranties
    1. We do not warrant or represent:
      1. the completeness or accuracy of the information published on our website;
      2. that the material on the website is up to date;
      3. that the website will operate without fault; or
      4. that the website or any service on the website will remain available.
    2. We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
    3. To the maximum extent permitted by applicable law and subject to Section 13.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
  13. Limitations and exclusions of liability
    1. Nothing in these terms and conditions will:
      1. limit or exclude any liability for death or personal injury resulting from negligence;
      2. limit or exclude any liability for fraud or fraudulent misrepresentation;
      3. limit any liabilities in any way that is not permitted under applicable law; or
      4. exclude any liabilities that may not be excluded under applicable law.
    2. The limitations and exclusions of liability set out in this Section 13 and elsewhere in these terms and conditions:
      1. are subject to Section 13.1; and
      2. govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
    3. To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
    4. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
    5. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
    6. We will not be liable to you in respect of any loss or corruption of any data, database or software.
    7. We will not be liable to you in respect of any special, indirect or consequential loss or damage.
    8. You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
  14. Breaches of these terms and conditions
    1. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
      1. send you one or more formal warnings;
      2. temporarily suspend your access to our website;
      3. permanently prohibit you from accessing our website;
      4. block computers using your IP address from accessing our website;
      5. contact any or all of your internet service providers and request that they block your access to our website;
      6. commence legal action against you, whether for breach of contract or otherwise; and/or
      7. suspend or delete your account on our website.
    2. Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account0.
  15. Third party websites
    1. Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.
    2. We have no control over third party websites and their contents, and subject to Section 13.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.
  16. Trade marks
    1. Plants for all Seasons Ltd, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
    2. The third party registered and unregistered trade marks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
  17. Variation
    1. We may revise these terms and conditions from time to time.
    2. The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
    3. If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.
  18. Assignment
    1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
    2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
  19. Severability
    1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
    2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
  20. Third party rights
    1. A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
    2. The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
  21. Entire agreement
    1. Subject to Section 13.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
  22. Law and jurisdiction
    1. These terms and conditions shall be governed by and construed in accordance with English law.
    2. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
  23. Statutory and regulatory disclosures
    1. We are registered in England & Wales; you can find the online version of the register at https://beta.companieshouse.gov.uk/company/12374437, and our registration number is 12374437.
  24. Our details
    1. This website is owned and operated by Plants for all Seasons Ltd.
    2. We are registered in England and Wales under registration number 12374437, and our registered office is at 33 Admiral’s Yard, Low Road, Leeds, LS10 1AE.
    3. Our principal place of business is at 33 Admiral’s Yard, Low Road, Leeds, LS10 1AE.
    4. You can contact us:
      1. by post, using the postal address given above;
      2. using our website contact form;
      3. by telephone, on the contact number published on our website from time to time; or
      4. by email, using the email address published on our website from time to time.

 

  1. Introduction
    1. In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website, phone or email.
    2. This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
  2. Free delivery
    1.  From time to time free delivery over £100 will be promoted on the website.
    2. All other orders will be subject to delivery charges as detailed in Section 5.
  3. Geographical limitations
    1. We will usually be able to deliver to the following countries and territories: England, Scotland, Wales.
    2. We may from time to time agree to deliver products to other countries and territories.
  4. Delivery methods and periods
    1. The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
      1. If your delivery address is on the United Kingdom mainland, you will be able to select standard delivery, and the typical period for delivery of products by this method is shown on each product page.
      2. On occasion we may have to limit delivery days due to unforeseen circumstances. If this is in affect you will be notified at the checkout.
    2. If you place your order by 2pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 2pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
    3. The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
    4. We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
  5. Delivery charges
    1. Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
    2. Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
    3. Our delivery charges are as follows:
      1. in respect of standard (express) delivery, delivery charges will be £6.99, with larger items £14.99
  6. Delivery tracking
    1. Delivery tracking is available in respect of all orders for our products.
    2. To track your delivery, please follow the instructions on the tracking email our carrier provides.
  7. Receipt and signature
    1. Our courier will attempt to obtain a signature at the point of delivery. If no one is available the courier will attempt to deliver to a neighbour to obtain a signature. If the package cannot be left with a neighbour the courier will leave the package in a place specified by the customer or a suitable location on the premises concerned. If the package has been left safe a calling card will be posted through the letterbox advising of its location.
  8. Additional deliveries
    1. None
  9. Collection
    1. None
  10. Delivery problems
    1. If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify you.
    2. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for redelivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
    3. An indicative list of the situations where a failure to deliver will be your fault is set out below:
      1. you provided the wrong address for delivery;
      2. there is a mistake in the address for delivery that was provided;
      3. the address for delivery is not reasonably accessible;
      4. the address for delivery cannot safely be accessed;
      5. if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
      6. if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Terms and Conditions for Wholesale Plant Purchases from Plants for All Seasons



1. Introduction

Welcome to Plants for All Seasons. By placing an order on our wholesale platform, you agree to the following terms and conditions. Please read them carefully before making any purchases.

2. Ordering Process

Dynamic Listings: The wholesale platform is linked directly to growers in Holland, and as such, listings will change constantly throughout the day without warning. Once a product is added to the basket it is free from change.

Basket Management: Plants added to your basket are automatically ordered from the relevant growers. Only add items to the basket that you wish to purchase. You may have a period during which you can delete items from the basket, but once the grower has confirmed the order, they are locked in and cannot be cancelled.

Order Timings: The wholesale platform allows customers to choose from the next available dates of dispatch. These dates are the dates the plants are imported into the UK and not the date of dispatch to the customer directly. Orders will reach our nursery the day after import and are finally dispatched to the customer the following day.

Order Confirmation and Invoicing: Orders will be invoiced upon receiving order confirmation and must be paid within 24 hours. Payment requests and invoices will be emailed to the customer and contain a link to pay online.

3. Payment Terms

Payment Deadline: All orders must be paid within 24 hours of invoicing. This is due to the complex procedure of importing plants into the UK. Failure to pay within this period will result in a ban from the wholesale platform.

Payment Methods: Payment requests and invoices will contain a link to pay online.

VAT and Shipping: All prices on the webshop are exclusive of VAT, which will be applied along with shipping when invoiced. VAT invoices are available upon request.

4. Delivery

Shipping Partners: We use DHL next day service for smaller wholesale orders and direct couriers for larger orders.

Delivery Fee: We charge a delivery fee of 10% the order value. This allows us to take into account the varying order size and multiples of packaging and delivery fees needed to safely and securely deliver plants.

Delivery Times: Delivery times may vary based on the destination and the size of the order. Specific delivery estimates will be provided upon order confirmation.

5. Cancellation and Returns

Order Cancellation: Once ordered, plants cannot be cancelled. Ensure that you only add items to your basket that you intend to purchase.

Returns and Refunds: As plants are perishable items, we do not accept returns or provide refunds unless there is a quality issue that is reported within 24 hours of delivery. In such cases, please contact our customer service team with photographic evidence of the issue.

6. Quality and Availability Plant Quality: We strive to provide the highest quality plants. However, due to the nature of our products, variations in quality and appearance may occur.

Availability: Plant availability is subject to change based on grower supply. In the event that a plant becomes unavailable after an order is placed, we will notify you as soon as possible and offer alternatives or a refund.

7. Customer Obligations

Accurate Information: Customers must provide accurate and complete information when placing an order, including delivery details and contact information.

Compliance: Plants for all Seasons will take care of all import and DEFRA paperwork as part of the service offered.

8. Liability

Limitation of Liability: Plants for All Seasons will not be liable for any indirect, incidental, or consequential damages arising from the use of our platform or the purchase of our products.

Force Majeure: We will not be responsible for any delays or failures in performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or transportation disruptions.

9. Modifications to Terms and Conditions

Plants for All Seasons reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

10. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at hello@plantsforallseasons.co.uk.

By using our wholesale platform and placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.